Online Assistance


Click here for our e-Assessor Induction Guide.

Click here for the Online Learning Notes.

We would always recommend you type out and save your work in a Word document in the event you experience any technical issues. You can then copy over your answers when you are ready to save/submit knowing your work is backed up.

Please be advised all questions that are on e-Assessor are also in your workbook. This means that should you not be able to log in for whatever reason, you can still complete your work in a Word document and copy it over for submission once the log in issue has been rectified.

Online Assistance

We have found that some learners contact us when they are experiencing problems with e-Assessor and have addressed the most common reasons below.

I can’t login

This is often because the username/password hasn’t been copied correctly – please check this against your welcome letter and ensure that there are no spaces before or after. If you are still experiencing issues, please email and we will reset your username/password and send your new credentials via email as soon as possible.

Please ensure you read the e-Assessor Induction Guide before contacting us as the problems you are experiencing may be answered in the guide. If you experience any other technical difficulties, please email detailing the problem and we will get back to you at the earliest opportunity.

I can’t submit my work

This is usually because the learner has not ticked the box to confirm that they are happy with their answer. Please refer to page 3 of the e-Assessor Induction Guide regarding this particular issue.

I haven’t received any feedback for my work

Our Assessors aim to feedback within ten working days of receiving work submissions but during busier times, this isn’t always possible.

If, in the unlikely event, you haven’t received your feedback within ten working days, please email your assessor who will be able to provide you with an estimated time scale in this regard.

Have you received my work?

As the learner, it is your responsibility to ensure your work is submitted correctly and on time. Please ensure you log in regularly and action any work assigned by your assessor – which could be AFTER you have submitted a unit. Please note, just because you have submitted your work, it does not necessarily mean it has been signed off and the learning criteria has been met.

Please check your TO DO REGULARLY to ensure work is not missed and that your work has been submitted, which will be shown by a title ‘Submitted to Assessor’ or ‘Confirmation of Unit Sign-off’.

I have submitted my work and it says ‘Assessor Saved and Sent for Verification’ – what does this mean?

This means that the Assessor has received your work, marked it and sent it to Internal Quality Assurance (IQA) to verify and sign off.

If you are experiencing any other problems not covered on this page, please email and we will try our best to remedy the problem.

Supporting Teaching and Learning in Schools

Profile Development and Training are pleased to offer a variety of support courses which can be fully funded with an Advanced Learner Loan (“AL”). The AL is a student loan which only becomes repayable when the applicant earns over £26,575 per annum, which means there is no cost to you as the learner unless you earn over this threshold. For more guidance on the AL, please click here.

Level 3 Courses

We offer comprehensive support throughout the duration of the courses which can be online or classroom based – depending on your preference. Whether you choose the online route or learning in a group classroom setting, these tutor led courses will run cohorts for 12 months for Certificate qualifications and 14 months for Diploma.

Please note these qualifications require an observation in post.  

A summary of the Level 3 Supporting Teaching and Learning in Schools courses is outlined below, please click on each course for more information:

Qualification Expected Duration  Loan Price
NCFE CACHE Level 3 Certificate in Supporting Teaching & Learning in Schools 12 months £1417
NCFE CACHE Level 3 Diploma in Specialist Support for Teaching & Learning in Schools 12 months £2225


If you opt for online learning, you will be provided with access to our electronic portal where you will access online learning materials relevant to your course and submit all work via this platform. Online learners can begin as soon as they are enrolled.

Only the Level 3 Certificate in Supporting Teaching and Learning in Schools is available online.


We regularly provide the option for classroom learning.  These would be held fortnightly at our training facilities in Broadstairs throughout term time. A copy of the course programme and person specification will be provided on enrolment. In addition, 1-2-1 tutor sessions will also be run on a regular basis for individual learner support. 

If you would be interested in this please email and the relevant colleague with respond to your query.


  Work or voluntary placement in school (for observation).

✓    Aged 19+.

✓    Commitment of one day a week for the duration of the course.

If you are interested in any of the courses above, please complete the form below or call us on 01843 609 300.

Changes to the Apprenticeship Funding System

As many of you may be aware, there have been some changes with regards to apprenticeship funding alongside the implementation of the Apprenticeship Levy.

Apprenticeship Levy Paying Employers – If you’re an employer with a pay bill over £3 million each year, you must pay the apprenticeship levy from 6 April 2017. You can read guidance on how to pay the apprenticeship levy here.

You will report and pay your levy to HMRC through the PAYE process.

The levy will not affect the way you fund training for apprentices who started an apprenticeship programme before 1 May 2017. You’ll need to carry on funding training for these apprentices under the terms and conditions that were in place at the time the apprenticeship started.

Non-Levy Apprenticeship Employers – a new co-investment rate has been introduced on the 1st April 2019. Co-investment is when employers and government share the cost of training and assessing apprentices.

The chart shows more information below.

If you have any questions regarding the funding or would like a free consultation with Profile in order to better understand your options going forward and what the cost implications may be, please contact us on 01843 609 300 or email

10 Apprenticeships You Never Knew Existed

  1. Aerospace Engineer – Get your career off to a flying start by designing and maintaining aircraft or working on space vehicles and satellites.
  2. Bespoke Tailor –  This creative and skilled role at the heart of the iconic British garment industry could be your perfect fit.
  3. Cyber Intrusion Analyst – The chance to contribute to the crucial work of monitoring networks and detecting breaches in security.
  4. Digital Journalist – Get involved in the creation of fantastic, engaging content for TV, Radio and online.
  5. Equine Groom – Turn your equestrian hobby into a stable career in an industry that contributes billions to the British economy.
  6. Food Technologist – Have your cake and eat it too! Creativity and attention to detail will serve you well in the food industry.
  7. Fashion Studio Assistant – Passion for fashion? Help to capture the mood of the moment and contribute to the creation of a collection.
  8. Public Relations – Love to communicate? Use your influence in the exciting and challenging PR industry.
  9. Nuclear Scientist – Use your analytical skills to provide innovative solutions to the fast-expanding nuclear power industry.
  10. Video Game Quality Assurance – Use your Knowledge and zeal for gaming to test and fix computer games before they go live.

Continue reading 10 Apprenticeships You Never Knew Existed

Apprenticeship Levy Update

As you know from May 2017, there will be many changes to the way that Apprenticeships are funded. Below is a brief recap with links to more detailed information from the government website …

Levy Paying Employers
From 6th April 2017, all employers in the UK with a staff pay bill over £3m per year will be required to pay the newly introduced Apprenticeship Levy which is 0.5% of their pay bill. All employers have an allowance of £15,000 to offset against levy costs, so no levy will be paid on the first £3 million.

Example: a company has a wage cost of £4 million in a financial year, 0.5% levy is paid on £1 million giving £5000 to the levy fund, this will then be topped up by government by 20%, giving a total levy pot of £6000.
Employers with over 50 employees but under £3m pay bill
For employers with over 50 employees, but a staff pay bill of less than £3m per year, a co-investment of 10% of the cost of the apprenticeship will be required by the employer, with the government then fund the remaining 90% of the cost. This will be introduced from 1st May 2017.
For employers with less than 50 staff and less than £3m annual payroll
For 16-18 year Apprenticeships, no co-investment is required from the employer and there is a £1000 ‘employer’ incentive. For apprentices aged over 19, employer co-investment will be only 10% of the framework/standard value with no upper age limit.
Remember, all employers, levy and non-levy paying, receive a £1000 incentive for 16 -18 year olds. This is split into two payments triggered if the apprentice is still ‘in learning’ after 3 months and then again at 12 months. If a learner is 19-24 and has an educational health care plan, or is a care leaver, the employer is also entitled to incentives.
Please note: existing apprentices who start before 1st May 2017 will continue under the financial arrangements agreed at the outset of their apprenticeships and will not be affected by the Levy. If you have plans to recruit an apprentice before the 1st May, let the Business Development Team know before the 21st of April and we can arrange for the sign-up.
Standards & Frameworks
As well as the changes to the funding there are also major changes to the way Apprentice qualification are delivered. Where the framework changes to a standard, each standard will be allocated a specific level of funding to cover the total cost of the Apprenticeship, excluding functional skills which will have their own separate level of funding. Frameworks will continue for Apprentices, where there is not a standard available as yet. All Apprentices signed up to post after 1st May, will be subject to the ‘new funding regime’ whether they are on the ‘new standards’ or still on an existing framework.

Source: KEITS Newsletter Spring 2017

Profile Retain Matrix Standard

Profile Development and Training are pleased to announce that we have retained the Matrix for a further 3 years.

It is the unique quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals.

With ‘Opening doors to a better future’ being our mission statement and the overall ethos of Profile being one of continuous improvement for the benefit of the learner, the employer and partner organisations; achieving and maintaining the Matrix Standard is very important to us and we were keen to undertake the assessment to be confident that Profile are providing the best possible support, advice and guidance to learners, employees and customers.

Here’s what Profile’s Managing Director, Andrea Webb, had to say about the process:

“I enjoyed going through the MATRIX assessment process, as I know we have a strong team and the service we provide is of an exceptionally high quality. The assessment process gave us the opportunity to prove this good quality and the acknowledgement of the continuous improvement we strive to maintain”

Profile went through the re-accreditation process during June 2016 and were assessed in 4 key areas; Leadership and Management, Resources, Service Delivery and Continuous Quality Improvement.

The Matrix assessor highlighted the following key strengths:

  • Clear commitment and enthusiasm from staff, learners, partners and employers.
  • Proactive and supportive with all partnerships
  • Excellent communication throughout the company.
  • All staff and learners feel involved.
  • Clear culture of continuous improvement and evolution within the company.
  • Strong links to partner organisations so learners received the best support.
  • Effective use of technology to support and improve our service.

The Directors of Profile Development and Training would like to thank all our staff, external partners, clients and learners helping our organisation achieve the Matrix Standard. And a massive thank you to all of the great comments from some of our learners, employers and partners throughout the process. Here’s a little of what they had to say about Profile:

Comments from service users:

“When I first started I thought I would feel really out of my depth. The support from Profile and the Handbook I was given really helped. Without this help I would not have got my job”

“I was amazed at how Profile support you personally, as an individual. We really struck up a good rapport”

“I really appreciate that I get to make my own choices and decisions, and never feel that I’m being told what I must do”

“Profile helps you to learn and complete a qualification despite the pressures of your home life. I will really miss them when I’ve completed my course”

“They help you chase your dreams!”

“With the support and encouragement from Profile you realise that you really can complete a qualification. They give you confidence and you learn that you really can do it”

Comments from partners:

“I wish that some of our other providers were as good as Profile. They focus on the learner more than anything else and are there to benefit the learner and not ‘line their own pockets’”

“Profile helped me find a number of really good learners who are helping me build my business. I would not be where I am today without Profile. I would probably still be a one-man band”

“We wish all our subcontractors completed as well as Profile do. We are able to trust them and to know that the learner is always at the core of what they do”

Comments from staff:

“When you are working remotely there is a danger of being unsupported. At Profile there is really good communication and you feel part of the team. Information and policies are clear so that we all know where we stand”

“We really work hard to build relationships with learners as well as co-workers. We work well together to support and help each other”

“Profile is a small organisation but very responsive and well-known in the community. We are a forward thinking cohesive team, with our own ideas being taken on board”

Thanks again one and all for your great comments!

You’re hired! David Cameron makes Lord Sugar his ‘enterprise tsar’ to promote apprenticeships!

“Not enough of our young people know about apprenticeships and what they offer” says the successful business man and the star of the hit TV series The Apprentice.

Businessman Lord Sugar has been appointed by the Government to be its new enterprise tsar – championing apprenticeships and business start-ups as part of the drive to encourage more young people to start their own businesses and to consider apprenticeships and to support the governments commitment in creating 3 million apprenticeships

“I’m delighted to be taking on this challenge. I built successful businesses with the support of hundreds of talented young people who learned their skills on the job – exactly the kinds of skills you learn in an apprenticeship. But not enough of our young people know about apprenticeships and what they offer, and too few feel empowered to set up their own business.” – Lord Sugar says.

The Apprentice boss will be travelling the length and breadth of the country in a series of road shows to tell young people why apprenticeships are a great way for them to build new skills.

Skills Minister Nick Boles said: “We want every young person in Britain to get on and build a great life for themselves, whether it’s by starting an apprenticeship or setting up their own business. Lord Sugar has huge credibility among young people and I am delighted that he has agreed to help the government bang the drum for apprenticeships and enterprise.”