Profile Retain Matrix Standard

Profile Development and Training are pleased to announce that we have retained the Matrix for a further 3 years.

It is the unique quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals.

With ‘Opening doors to a better future’ being our mission statement and the overall ethos of Profile being one of continuous improvement for the benefit of the learner, the employer and partner organisations; achieving and maintaining the Matrix Standard is very important to us and we were keen to undertake the assessment to be confident that Profile are providing the best possible support, advice and guidance to learners, employees and customers.

Here’s what Profile’s Managing Director, Andrea Webb, had to say about the process:

“I enjoyed going through the MATRIX assessment process, as I know we have a strong team and the service we provide is of an exceptionally high quality. The assessment process gave us the opportunity to prove this good quality and the acknowledgement of the continuous improvement we strive to maintain”

Profile went through the re-accreditation process during June 2016 and were assessed in 4 key areas; Leadership and Management, Resources, Service Delivery and Continuous Quality Improvement.

The Matrix assessor highlighted the following key strengths:

  • Clear commitment and enthusiasm from staff, learners, partners and employers.
  • Proactive and supportive with all partnerships
  • Excellent communication throughout the company.
  • All staff and learners feel involved.
  • Clear culture of continuous improvement and evolution within the company.
  • Strong links to partner organisations so learners received the best support.
  • Effective use of technology to support and improve our service.

The Directors of Profile Development and Training would like to thank all our staff, external partners, clients and learners helping our organisation achieve the Matrix Standard. And a massive thank you to all of the great comments from some of our learners, employers and partners throughout the process. Here’s a little of what they had to say about Profile:

Comments from service users:

“When I first started I thought I would feel really out of my depth. The support from Profile and the Handbook I was given really helped. Without this help I would not have got my job”

“I was amazed at how Profile support you personally, as an individual. We really struck up a good rapport”

“I really appreciate that I get to make my own choices and decisions, and never feel that I’m being told what I must do”

“Profile helps you to learn and complete a qualification despite the pressures of your home life. I will really miss them when I’ve completed my course”

“They help you chase your dreams!”

“With the support and encouragement from Profile you realise that you really can complete a qualification. They give you confidence and you learn that you really can do it”

Comments from partners:

“I wish that some of our other providers were as good as Profile. They focus on the learner more than anything else and are there to benefit the learner and not ‘line their own pockets’”

“Profile helped me find a number of really good learners who are helping me build my business. I would not be where I am today without Profile. I would probably still be a one-man band”

“We wish all our subcontractors completed as well as Profile do. We are able to trust them and to know that the learner is always at the core of what they do”

Comments from staff:

“When you are working remotely there is a danger of being unsupported. At Profile there is really good communication and you feel part of the team. Information and policies are clear so that we all know where we stand”

“We really work hard to build relationships with learners as well as co-workers. We work well together to support and help each other”

“Profile is a small organisation but very responsive and well-known in the community. We are a forward thinking cohesive team, with our own ideas being taken on board”

Thanks again one and all for your great comments!