Customer Service

Customer Service is an essential part of any company, first impressions count and good or bad customer service can define a business. The type of customer service we receive can be the deciding factor as to whether we use the service or not. Get it right and your company will portray the right image for you to thrive in a competitive market.

Profile offers training for existing staff to develop their skills and knowledge to support the needs of the company or deliver apprenticeship programmes for expanding and growing the team.

For existing staff development

Both level 2 and 3 qualifications are available and staff can gain an accredited qualification. This training may attract a 24+ learning loan. Please contact us for further information

For growing a business through an apprenticeship programme, there are 2 options.

Intermediate Apprenticeship is suitable for those working in the following job roles: Customer Service Trainee, Trainee Receptionist or Customer Facing Representative/Agent. This apprenticeship takes a minimum of 12 months to complete and as well as the Level 2 Diploma in Customer Service accredited qualification, Apprentices will need to meet the functional English, maths and ICT requirements for an administrative role.

Advanced Apprenticeship is suitable for those working within the following job roles: Customer Relationship Manger, Customer Service Co-ordinator or Customer Service Team Leader. This apprenticeship takes a minimum of 15 months to complete depending on prior knowledge. As well as the Level 3 Diploma in Customer Service accredited qualification, Apprentices will need to meet the functional English, maths and ICT requirements for an administrative role.

A qualification in Customer Service offers valuable transferable skills enabling you to work in any industry. It is an excellent starting point to move into management once you gain more experience.

If you would like to explore how we can help you develop your administration team please call to speak with one of our team – Telephone 01843 609300 or email enquiries@profiledt.co.uk