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Employers FAQ

In order to help you find answers to questions we are frequently asked we have put together FAQ's for Employers and Learners. We hope you find the answers you are looking for within these, however, if you do not please contact a member of our Team either via email on or by phone on 01843 609300.

Why Work with Profile?

We are the provider of choice for numerous Businesses in the South East, the Kent Employment Programme and Kent Assisted Apprenticeship scheme. Our unique and bespoke delievery model ensures loyal customers and repeat business. We also hold the Matrix award for Information, Advice and Guidance and nationally we are one of two Training Providers that hold the Inclusion and Continuing Professional Learning and Development quality marks which demonstrates our commitment to our employers and learners.

What are our success rates?

Here are the Profile Apprenticeship success rates for the last academic year (August 2014 to July 2015)

Overall success rate 92.31% - Overall Timely Success rate 92.31%

Apprenticeship Framework Qualification Profile Achieved % National Average %
Business Admin 87.50 74.70
IT Pro 91.67 68.80
Customer Service 100.00 69.80
Supporting Teaching and Learning 96.50 69.20

Who employs the apprentice?

You are the apprentice's employer and it is therefore your responsibility to pay the wages of the apprentice, as you would any member of staff. They are your trainee employee.

How much will it cost me?

The apprenticeship minimum wage is £3.30 per hour, rising to £3.40 from 1st October 2016. Once the apprentice has been on programme for 1 year and is over the age of 19, the national minimum wage is applicable. See the

From April 2016 employers of apprentices under the age of 25 will no longer be required to pay secondary Class 1 (employer) National Insurance contributions (NICs) on earnings up to the Upper Earnings Limit (UEL), for those employees.

How many hours do they have to work?

The minimum allowed is 30 hours per week. However, we would expect the job role to be full-time and around 37-40 hours per week.

How do we recruit our apprentice(s)?

As the employer, you are free to recruit your apprentice as you would any member of staff. However, we are able to help with the recruitment by placing your vacancy on the National Apprenticeship Service's (NAS) Apprenticeship Vacancy website.

Is there a contribution I have to make?

If your apprentice is 16 – 18 years old, all of the training costs are funded. If your apprentice is 19 years of age or over, this is part-funded and an employer contribution is required.

All employer contribution amounts listed are inclusive of VAT at the standard rate.

Framework Level 2 Level 3 Level 4
IT Professional £350 £900 £1,200
Supporting Teaching and Learning £200 £250 N/A
Children and Young People's Workforce £200 £250 N/A
Business Administration £200 £250 N/A
Supporting Teaching and Learning £150 £200 N/A
Social Media for Business N/A £300 N/A

What grants are available?

Currently, there is a national grant available, the AGE grant paid by NAS, which is for £1500. However, you must meet the eligibility criteria and can only be accessed if you have not recruited an apprentice in the last year. From January 2015 this grant will only be available to businesses that have 50 or fewer employee's and up to a maximum of 5 grants.

There are also local government grants available but these are for local businesses and can vary. Please contact us for more information.

Does the apprentice have to be full-time?

Yes. Apprentices must work for a minimum of 30 hours per week, although it is expected that they would work 37-40 hours.

Do apprentices require a Contract of Employment?

Yes. As with all of your staff, they must have a contract of employment which covers their apprenticeship. As our programmes are individually designed around your company and your apprentice's needs, the length of programme can vary from 12 months to 24 months, and therefore the contract would need to reflect this. We suggest the contract be for a minimum of 12 months or until the apprenticeship has finished.

How long does the apprenticeship last?

Minimum of 12 months – 24 month depending on the job role and the young person's needs and prior knowledge and qualifications.

How much time is needed to complete the work involved by the apprentice?

The majority of the work is 'on the job' training – this is where the young person is guided, supported and trained by the workplace mentor in the job role.

The apprentice must be given time away from their work role to work on the portfolio, knowledge and functional skills requirements of the apprenticeship. We suggest one half-day a week is set aside for them to work on their tasks which have been set by our assessor. This is also the time when our assessor will meet for face to face assessment and set new tasks.

How much time will be needed by the employer to support the apprentice?

This can vary depending on the complexity of the job role and the experience of the young person. However, we would expect the young person to be supported by a workplace mentor in their role until you are confident they can be left to complete the task competently. As with all new members of staff the level of support is usually more intensive at the start of the Apprenticeship and the Apprentice should be given guidance on how to complete tasks within their role, appropriate behaviour and conduct etc. whether this is as a formal induction process or not, will depend on individual company procedures.

What resources / equipment will I need to supply?

No additional resources or equipment will be required for the training element of the course. However, you would need to supply the equipment and any Personal Protective Equipment (PPE) for the young person to complete their job effectively, as you would for any new member of staff.

Exactly what will be learned by the apprentice?

All apprenticeship frameworks require a set group of qualifications to be achieved by the young person, by the end of the programme. This includes a Main Aim, Technical Certificate, Functional skill in English, Maths and ICT, Personal Learning and Thinking Skills and Employer Roles and Responsibilities.

How will the apprentice benefit my business?

By having an apprentice you are developing a new member of staff to help with the productivity and growth of your business. The young person will develop their skills in your working practices which will be used now and in the future. An apprenticeship allows you to grow your future talent. More information can be found at:

What happens if the training provider goes out of business?

The skills funding agency will work with a local provider to find the right provision for your apprentice to continue on in their programme.

What can an employer reasonably expect an apprentice to do?

An apprenticeship is a real job, so it is expected that the apprentice is supported and given the appropriate level of responsibility for their level of understanding and competence. This could be limited when they start the role, but with the right level of support, it is expected that before the end of the apprenticeship, they will be a productive member of the team.

How many hours contact with tutor/assessor?

The 'off the job' training is dependent on the programme and the level of support required. However, it is expected that the apprentice is able to have a minimum of half a day a week away from their normal work to work on their portfolio, tasks and assessor contact meetings. The assessor meeting is normally every 4 weeks, with email and 'phone contact every 2 weeks. During the weeks between assessor face-to-face contact, tasks and work is set and access to our Virtual learning Environment is planned. During the weeks between assessor face-to-face contact, tasks and work is set and access to their e-portfolio is unlimited.

Course work - how much and how long to spend on it each week?

This is very difficult to identify as it all depends on the job role, the type of assessment which can be used and the confidence of the apprentice. That said it should take 5-6 hours each week, for the duration of the apprenticeship, to gather the evidence required for the portfolio. Hopefully, much of your apprentice's evidence will be generated and captured while performing their duties.

Does an apprentice get paid holidays?

Yes. As with all staff, an apprentice will accrue holiday in the same way that all staff do and they are entitled to take it as per your company's rules.

What should a mentor do?

A mentor is the key person who will be supporting the apprentice in the workplace. They will work with the assessor and the apprentice to ensure that the work is being carried out as required in the workplace. The mentor will also liaise with the assessor to help plan the requirements of the qualification.

Can the apprentice work alone?

It is the responsibility of the company to make sure the young person is safeguarded and a risk assessment is carried out to ensure that the young person is not put at risk.

Success Rates

These figures will become available shortly...

For additional information on the areas we cover and the range of services we provide please contact us or call us on 01843 609300.

Contact Details

01843 609300

Kent Innovation Centre
Millennium Way
CT10 2QQ

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