Meet The Team

Andrea Webb

Managing Director

Andrea is the Managing Director and has worked in the education sector for the last 25 years across 2 FE colleges and 2 awarding body.  She returned to education herself in 2003 and gained her BA hons Degree in Post Compulsory Education and continued her education to gain a Masters Degree in Education in 2009. During this time she has held a variety of roles including assessor, internal verifier, external verifier, programme manager, advanced practitioner, and teacher. This has given Andrea a solid background to ensure that the provision Profile offers is of an exceptionally high standard and puts both the learner and employer in the forefront of any programme.

Casey Gibbons

Director, Designated Safeguarding Lead

Casey is a Director of the company, she works with the Leadership Team to ensure the company is run professionally and delivery is always of a high standard, with a continuous focus on the learner journey. She manages the finances of the company, alongside the MD, together with being responsible for HR and payroll, and she is the Designated Safeguarding Lead (DSL) for Profile. Casey has administration and office experience from a variety of previous roles, including Pfizer, The Royal Society, Blaze Neon Ltd and Thanet District Council. Casey holds the CIPD Certificate in HR practice qualification and a HNC Business & Finance qualification. Her previous experience has given Casey a strong base on which to establish relevant HR processes and policies to ensure that Profile support its team members throughout their time with the company.

Ian Pearce

Executive Manager

Before Profile: I have worked in many aspects of the education sector for over 35 years now, along with a few years working in medical microbiology hospital and research lab roles. My first foray into education after leaving the sixth form was 8 years working as an instructor in outdoor education, and then 15 years in a variety of school middle management roles in schools across the south-east. These include initially being a post-16 learning mentor, then progressing to Student Services Manager, then moving slightly sideways into university marketing for a year or  so. I am the proud father of 22-year-old daughter who I see most weekends, and hobbies and interests include cats, long beach walks, gardening and barbequing when the weather allows. 

Why I joined Profile: I have been working in the independent training and apprenticeships sector since moving to Thanet from Greenwich 12 years ago, initially purely in business development roles, but have since progressed back into management.

What I do: My role here at Profile over the last year has been varied. But currently I line manage all departments, but also coordinate business development and new projects, along with facilitating outreach and community apprenticeship marketing and awareness events. I am the direct reporting link between our management team and directors and ultimately I am responsible for the overall high quality and effectiveness of our training and administration teams

Emma Rousell

Quality and Curriculum Manager

Before Profile: I started  my Early Years career in childcare in 2003 as a childminder and gained an 'Outstanding' award from OFSTED. After several years, I progressed to a career with the NCMA (now PACEY) as a Quality Improvement Partner in preparing childminders for OFSTED inspections working within the EYFS framework.  I delivered individualised support on enhancing childminding provisions and provided bespoke training.  I have achieved a Level 5 Diploma in Teaching in the Lifelong Learning Sector (DTLLS) and a Degree BA in Early Years.

Why I joined Profile: I previously worked for a training provider that worked with Profile on some joint ventures and then moved officially to Profile in 2015 bringing a few employees and learners with me. I knew immediately that I have made the right move and fitted into the Team.

What I do: After being here for the past 10 years I have moved from assessor to Internal Quality Assurer (IQA), from Programme Lead in Early Years to the role of Quality and Curriculum Manager. I work with our tutors across all programmes to support development and to improve the quality of the programmes and meet Ofsted requirements.  I monitor learner progression and support tutors in providing the best support throughout your apprenticeship.

Advice for Learners: Communicate with your tutor if you are struggling. We all have many years of experience and have a wealth of advice that we can depart to help you through your apprenticeship. There is pretty much nothing we have not seen over our years. We want the best for you and will get you through.  

Sarah Holton

Senior Centre Administrator, Leadership Team

Before Profile: I worked as an insurance claims handler in various departments and worked my way up to a team leader/manager during the 13 years I worked there. I left that position to explore other opportunities and to build upon my own business that sparks my passion, which is providing affordable and fun group exercise classes. 

Why I joined Profile: I joined Profile on a part time fixed term contract maternity cover back in 2021 as an admin assistant, because I needed something that would work alongside running my own business and would work around school runs and family life. I was also keen to learn more about the education sector and take on a new challenge as I love learning new things. My position has grown from there and I now work full time and am on the leadership team, I am still able to un my group exercise classes 2 evenings a week and work around family life and school runs.

What I do: My role is to ensure that Profile Development and Training are compliant with the relevant funding rules and that all of our reporting is correct so that the correct funding is received and that all paperwork is completed in a timely manner for all new learners. I also manage the admin team and participate in the leadership team, ensuring that any administration tasks are completed efficiently and that our processes are updated whenever required. 

Advice for Learners: Before your learning journey can begin with Profile there is a set of paperwork to be completed. It is important to log in to your Profile account regularly once it is set up to ensure that you have completed all of the required actions. If you are on an apprenticeship then there will also be paperwork to complete for your employer at the same time. We appreciate that this is a busy time and we are here to support you through the process, so if you are ever unsure just contact us. There will also be paperwork to sign throughout your apprenticeship so logging in to your account regularly is a good habit to get into right from the start.

Megan Cotgrove

Programme Lead and Tutor – Business Apprenticeships and Functional Skills

Before Profile: I originally studied Film at A-Level and university, before changing direction and becoming a qualified dental nurse. While working in dentistry, I developed a real interest in training and education – supporting trainee nurses and delivering first aid training. This sparked a passion for helping others learn and progress, which led me into the world of education and apprenticeships.

Why I joined Profile: I joined Profile because I love supporting people to build skills and confidence through learning. The close-knit team, supportive culture, and genuine care for learners really stood out to me. Since joining, I’ve been able to expand my skill set and gain experience across a range of qualifications and apprenticeships – and I’ve never looked back.

What I do: I’m the Programme Lead for our Business Apprenticeships and Functional Skills qualifications. I oversee the design and delivery of these programmes, ensuring they meet both the apprenticeship standards and the needs of our learners. I work closely with our team to make sure our sessions are holistic, engaging, and genuinely useful – helping learners apply what they’re learning in real life and in the workplace.

Advice for Learners: Keep in touch and ask questions – nothing is too silly or too small. We’re here to support you, and we want to see you succeed. Your learning journey is important, and we’re with you every step of the way.

Junior Job

Teaching Assistant, and HLTA Tutor

Before Profile: After finishing school and feeling uncertain about which career path to pursue, I came across the Profile apprenticeship website and decided to apply. This marked the beginning of my journey in education. I started with a Level 3 Apprenticeship in Supporting Teaching and Learning in Schools. As I gained hands-on experience in the classroom, I developed a deeper interest in the field, which led me to enrol in the Childhood Studies Foundation Programme at Canterbury University. Building on that foundation, I went on to complete a Master’s degree in Global and International Education.

Why I joined Profile: I have been working at Profile since 2021 as a tutor, delivering Level 3 Teaching Assistant apprenticeships and Level 4 Higher Level Teaching Assistant (HLTA) qualifications. Drawing on my experience in various educational roles, including as a TA and HLTA, I have supported the learning and development of both students and fellow tutors. My journey in education began with Profile, where I started as an apprentice. This opportunity enabled me to work with children across multiple schools in Thanet, helping them reach their full potential. Now, I’m proud to give back by sharing my knowledge and experience to help train and inspire the next generation of teaching assistants.

What I do: My role at Profile as a Tutor consists of teaching and supporting learners and preparing apprentices for their End-Point Assessments. 

Advice for Learners: If you're finding things difficult, don't hesitate to reach out to your tutor. Our team has many years of experience and a wealth of knowledge to share that can support you throughout your apprenticeship. There's very little we haven't encountered over the years, and we're here to help you succeed. We genuinely want the best for you and will guide you every step of the way.

Jeanette Arnold

IQA and Programme lead EYP | Tutor

Before Profile: I started my early years career way back in 1979 when I achieved my NNEB qualification. Following on from this I worked in a variety of early years settings, including, Day nurseries, nannying, nursery schools and children’s ward in a London hospital. I progressed from Nursery practitioner and then to being Manager of a variety of settings, including Head of Nursery in a school. After several years I gained my assessor qualification, Teaching in the lifelong learning sector certificate and finally Internal quality assurer qualification.

Why I joined Profile: I joined Profile in June 2021 previously working for two other training companies delivering levels 2, 3 4 in Early Years, Team leading, customer service and Management. I definitely made the right move in joining Profile , settling into the team and enjoying the quality of training that they provide for apprentices.

What I do: After being here 4 years and starting as an assessor /tutor for Teaching assistant, and Early years level 2 and 3 and supporting functional skills, I have also moved on to being programme lead for level 2 Early years, being responsible for all aspects of the level 2 and Internal Quality Assurer (IQA) supporting tutors in their delivery of the qualifications.

Advice for Learners: Never be afraid to ask questions if you need further support as all tutors have a vast amount of knowledge and experience that they can pass onto you to help you during your apprenticeship. We want you to achieve ,enjoy and progress in your career in Early years.

Amanda Jay

IQA & Programme Lead EYP

Before Profile: I have extensive (20 yrs) experience in Primary and Secondary education teaching and supporting in local settings from a background working in residential care and alternative provision with societies most vulnerable learners. I have extensive experience of safeguarding, behavioural strategies and SEMH. I am always interested in behavioural approaches, theories and attachment and ACES. I believe in a trauma informed approach to education.

Why I joined Profile: I have always mentored staff in school and spent a significant amount of time supporting their development this was really a natural progression for me What I do: In addition to her current role here at Profile, I am new to the early year’s apprenticeships, as well as now leading the Teaching assistant programme, leading intervention and strategies for those with ALN and completing my assessor award.

Advice for Learners: Don't leave your assignments use your weekly off the job time to complete your assignments, stay on top of your weekly tasks write yourself a timetable and stick to it, if you need support ask communication is everything in completing your apprenticeship. Remember we are on your side and want you to complete, we can only support what we know.

Vicky Davies

Centre Administrator

Before Profile: I was a Customer Service Apprentice working with the elderly which I absolutely loved. It really helped me build my confidence and opened my eyes to many opportunities. When that ended, I started looking for suitable opportunities for me and my disability.

Why I joined Profile: they were offering a Level 3 Business Administration Apprenticeship, and I applied. I learnt so much both professionally and personally. I then became a full-time qualified member of the Profile Team after qualifying. After starting my family, I am now back as a happy part-time member of the Profile Team.

What I do: I mainly deal with apprentice recruitment. If you are an apprentice, I more than likely read your application when you were applying and put you through to the employer to shortlist!

Advice for Learners: If I could give all apprentices and learners out there some advice, it would be to make the most of this opportunity, let it expand your knowledge, grow your confidence and enjoy learning! But always be true yourself and don't be afraid to ask questions. It's good to be happy in your job role, just also be professional!

Sinéad Lunn

Centre Administrator | Assessor

Before Profile: Since graduating from UCA Farnham, I’ve had an appreciation for education - though I lean towards the creative - learning and teaching new skills to others has been something I thrive on. I’ve had many strings to my bow, from working in a care home to lecturing for Illustration and Animation courses to Creative Marketing. Because of these varying roles, I have developed a vast set of transferable skills and knowledge.

Why I joined Profile: I first joined as a Tutor/Assessor, marking level 2 courses, creating informative educational videos and assessing Functional Skills Speaking and Listening examinations – I loved the multiple jobs and being part of the team. After a period of leave and starting my own family, I returned to the profile team in 2024 as a part-time Centre Administrator.

What I do: I assist in sending out the ‘start paperwork’, doing behind the scenes bits for the administration team, as well as managing the Profile In the Know channels. 

Advice for Learners: be open for discussion and reflection. It’s a great way to self-analyse and shake off imposter syndrome. It develops your confidence as we can learn from mistakes and the knowledge of others who might have done something different to ourselves in the same situation.